Hey there! Ever had one of those moments where you just needed to talk to a real person? We get it. That’s why at Tickary, we’re not just another faceless online store. Our founder, Sarah, still replies to emails herself—no kidding! She started this shop in her Austin garage, and honestly, she’d rather chat with you than let some automated bot handle things.
Look, we’ve all been frustrated by companies that treat customers like ticket numbers. But here’s the thing—we genuinely care. Last month, a customer suggested adding eco-friendly packaging, and guess what? We made the switch within a week. Crazy, right? That’s how much your feedback means to us.
Whether you’ve got a question about that funky lamp you saw or just want to share your thoughts (we love those emails!), here’s how to reach us:
Prefer typing over talking? Our live chat isn’t one of those "helpful" AI nightmares—it’s staffed by actual humans named Jake or Maria who’ll send you cat memes if you ask nicely. Available 10am–8pm CST.
P.S. If you’re wondering why we’re called Tickary… well, that’s a story involving Sarah’s childhood teddy bear and a typo. Ask her about it sometime!